Standby Security & Facility Management is a hallmark of integrity, discretion, and professionalism.We provide unparalleled service and solutions to serve, secure, and care for the people and businesses throughout Australia.
Our relationships with our employees and clients are at the heart of everything we do, every day. We provide a high level of performance and services required by clients in many different industry sectors. We pride ourselves on the quality of our security and cleaning officers, as well as our dedication to providing an exceptional quality of care and service to our valued clients.
Through our one-on-one collaboration, we partner with you to truly understand your service needs and goals. Our ultimate goal is to deliver customized, end-to-end service solutions that are flexible and scalable.
As team-oriented, dedicated, and skilled professionals, we are committed to superior standards of quality service while remaining a competitive and innovative leader in our industry and developing new long-term customer partnerships.
We wish to create a unique organisation that is known to follow its values and provide the best services in town, thereby fulfilling all the requirements of its clients and partners.
At Standby Security & Facility Management, we follow a company-wide motto to provide “Affordable Services to Our Clients with no compromise on Quality”. We understand that every client has a dedicated budget to afford these services and might not be able to choose the best quality services due to the restrictions on their budgets. Thus, we designed our organisation with the sole purpose of offering quality services to our clients at very affordable prices, that are suitable to their budgets. All our security and cleaning staff are trained and informed of our organisational motto before they join our team, to ensure that they follow our values in everything they do for our clients.
We continually strive to provide first-class services, which are competitively priced, whilst upholding our core values, which include:
in our conduct, attitude, presentation, performance, and communication.
developing and sustaining a strong working relationship.
of our staff, patrons, clients, and businesses.
Some of the reasons why we stand above our competitors in the markets are:
Our Operations Team is on call 24/7 to ensure that our staff members located at various sites across Queensland are successfully managed. Furthermore, we provide regular checks from an Operations manager to ensure that high standards of performance are being met, and regular checks from a compliance officer to ensure that registers and compliance are completed correctly and are up to date.
Before providing our services to a new client, we conduct a full risk & hazard assessment of the premises, review policies and procedures, and integrate current operating procedures.
We are highly motivated and have the necessary aptitude and experience to deal with our client and public relations satisfactorily.
At Standby Security & Facility Management, we aim to achieve positive customer satisfaction in everything we do. We believe that happy and satisfied customers are the base of any business and the only ones that can drive more profit towards the business. Our existing clients are our most valued possession, and we take great pride in offering efficiently customised solutions to each one of our customers. Our staff is highly trained and advised about our work ethics, organisational values, and client satisfaction requirements before being assigned to any project.
One of the main drivers of our current and any possible future projects is our existing customers, who spread the word for our incomparable services to their partners, thereby bringing more clients towards our company. Each member of our team understands the significance of customer satisfaction, and the wonders that it can do for our business. Thus, we ensure that our staff members are completely trained and are familiar with the high standards of customer service that we value at Standby Security & Facility Management.
Before the commencement of any contract, Standby Security & Facility Management staff will attend each venue to conduct a risk assessment and complete an induction checklist. The risk assessment is another complimentary service that allows us to identify any potential risks, that must be avoided through our security and cleaning services while undertaking their duties.
All security and cleaning officers are required to perform an induction with our management staff at a venue before they start working there. Our venue inductions not only include a physical induction but also includes briefing our staff on the risk assessment.
Standby Security & Facility Management is a hallmark of integrity, discretion, and professionalism.We provide unparalleled service and solutions to serve, secure, and care for the people and businesses throughout Australia.
